Jason is a passionate thought leader in the field of customer success and software user adoption. His 25+ years of experience leading technology implementation and adoption programs has given him the expertise to help organizations overcome the largest challenge they face - getting people to use technology to deliver results.  

Jason is a frequent speaker at customer success conferences in the US and Europe. He is the cofounder of Success Chain, a customer success and change management consultancy. He is co-host of the popular podcast, "The Jasons Take On..." that advocates for bold customer success programs. Jason is honored to be included in the Top 50 CS influencers in 2021 by SmartKarrot  and the SaaS Brief 2020 MVP Award Winners for Customer Success.