Jeanne Bliss
President Customer Bliss
13th Sep 2019
In the writings and speeches I’ve done, I commonly refer to “one-company leadership.” That’s where you need to get to as an organisation...
30th Aug 2019
I know we’re in August and the Back to School advertisements are making the rounds, but summer isn’t over yet! So if you’re heading on...
16th Aug 2019
In this post originally published in 2016, Jeanne Bliss explains the importance of design for reliability, or proactive experience...
31st Dec 2018
How are Voice of the Customer programmes, customer rooms and customer journey theories applied in a not-for-profit environment, such as a...
13th Nov 2018
If chief customer officers, service leaders and heads of customer experience are to make their CX programmes a success, they need to not...
5th Nov 2018
Forrester recently released their US 2017 Customer Experience Index , which goes through data from 120,000 online consumers to rank 300...
25th Jul 2018
The General Data Protection Regulation is often talked about in terms of the impact on marketing, but it's customer experience...
7th Jun 2018
What's the point in collecting customer listening data if you never have the time to analyse and apply your findings? It's time to de-...
8th May 2018
Companies that bake humanity into their business models help their customers, the wider community and their own company. In Uganda, women...
16th Mar 2018
If you're applying for a chief customer officer vacancy, here are some things to consider to ensure you ace the interview and understand...