LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Jeanne Bliss
Jeanne Bliss
Member Since: 7th Jul 2016
Website
Jeanne Bliss
President Customer Bliss
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
15th Sep 2021

What is a customer room – and how can it solve siloed thinking?

Organisational silos hamper the customer journey and impact the customer’s experience, so in order to provide optimum interactions,...
Engagement
25th Aug 2021

Eight actions to simplify your customer listening programme

Just like that full-to-the-brim closet you’ve been ignoring, the customer listening data you’ve collected can pile up until it’s more a...
Voice of the Customer
14th May 2021

Eight questions every CX leadership applicant should ask in their job interview

Are you considering applying for the role of chief customer officer (CCO), head of CX, or similar? If so, you’ve probably already worked in...
Engagement
28th Apr 2021

How the Smithsonian built a customer journey map from scratch - and what it teaches us

Samir Bitar was the director of the office of visitor services at the Smithsonian Institution during the development of its inaugural...
Engagement
20th Feb 2020

Seven brands that have improved their customers' lives - and how they did it

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work...
Engagement
27th Jan 2020

Process mapping: How to identify the rotten rules ruining customer experiences

We spend a lot of time in companies discussing “process mapping,” which is — theoretically, and sometimes in reality — a way to make our...
Engagement
6th Jan 2020

Is emotion the key to customer experience differentiation?

Forrester's US Customer Experience Index goes through data from 120,000 online consumers to rank 300 brands across 21 industries. Forrester...
Engagement
11th Nov 2019

Seven different ways to measure customer satisfaction

We talk often of data and metrics in modern business, but I sometimes worry people don’t always really know what that means. Consider this...
Engagement
16th Oct 2019

Have you passed these 10 tests to earn an MBA in Customer Love?

Personally, I mostly tend to respect MBAs when they enter a business. There are dangerous elements to what we teach MBAs, yes — it’s...
Loyalty
13th Sep 2019

Why leadership accountability is killing your customer experience

In the writings and speeches I’ve done, I commonly refer to “one-company leadership.” That’s where you need to get to as an organisation...
Engagement
  • Show more

Most read this week

Loyalty
11th Aug 2022

Emotional attachment is the key to customer growth

by
Zhecho Dobrev
Emotional attachment

Trending

Loyalty
11th Aug 2022

Emotional attachment is the key to customer growth

by
Zhecho Dobrev
Management
12th Aug 2022

How to build and scale customer success

by
Amit Kandpal

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift