Jeannie Walters
Experience Investigators
17th Sep 2020
Why is a CX success statement so important - and how do you draft one?
What does CX success look like in your organisation? “Our top CX goal is to create an all-around customer experience.” Sure, this sounds...
Engagement
16th Jul 2020
Seven ways to turn customer and employee empathy into action
What do you think of when you hear the word empathy? How about customer empathy? Employee empathy? We know that the best brands in the...
Engagement
18th Jun 2020
What are the most common objections to new CX initiatives - and how can you counter them?
Getting decision-makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline...
Engagement
26th Mar 2020
What makes a great online CX training course - and what are the best free/cheap ones?
You're here because you're looking for a great CX training course, and I've got eight to share with you. But before we dive into the...
Engagement