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Jeannie Walters
Member Since: 18th Mar 2020
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Jeannie Walters
CEO Experience Investigators
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17th Sep 2020
Why is a CX success statement so important - and how do you draft one?
What does CX success look like in your organisation? “Our top CX goal is to create an all-around customer experience.” Sure, this sounds...
Engagement
18th Jun 2020
What are the most common objections to new CX initiatives - and how can you counter them?
Getting decision-makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline...
Engagement
26th Mar 2020
What makes a great online CX training course - and what are the best free/cheap ones?
You're here because you're looking for a great CX training course, and I've got eight to share with you. But before we dive into the...
Engagement
