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Jeannie Walters
Jeannie Walters
Member Since: 18th Mar 2020
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Jeannie Walters
CEO Experience Investigators
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4th Mar 2021

Mind your mouth: It's time to change how we talk about CX

Customer experience is not a fad or a trend or a buzzy phrase. And yet, organisations often treat it like it is. They hang a banner, then...
Engagement
20th Nov 2020

Does CX management really matter in manufacturing and other B2B sectors?

“I know customer experience is Important, but…” When I speak to groups or host our weekly webinar series , I hear one thing over and over...
Loyalty
17th Sep 2020

Why is a CX success statement so important - and how do you draft one?

What does CX success look like in your organisation? “Our top CX goal is to create an all-around customer experience.” Sure, this sounds...
Engagement
16th Jul 2020

Seven ways to turn customer and employee empathy into action

What do you think of when you hear the word empathy? How about customer empathy? Employee empathy? We know that the best brands in the...
Engagement
18th Jun 2020

What are the most common objections to new CX initiatives - and how can you counter them?

Getting decision-makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline...
Engagement
26th Mar 2020

What makes a great online CX training course - and what are the best free/cheap ones?

You're here because you're looking for a great CX training course, and I've got eight to share with you. But before we dive into the...
Engagement

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