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Why a crisis could be a good thing for your brand
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Drivers of Agile success for insight teams
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CMO as CX leader: How to make it work
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The 2019 CRM buyer's guide
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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Why are so many CX programmes failing?
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Why customers shouldn't write your service vision
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How Brand Citizenship drives customer engagement
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Journey managers: The future of CX management?
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Change customer behaviour: Penalise vs incentivise
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Resources
Events & webinars
CX Leader of the Year
Jenna Dobkin
Member Since: 6th Jun 2018
Jenna Dobkin
2003
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13th Jun 2018
How to get staff to actually use your CRM system
Simple ways to ensure that your team adopts your CRM solution and makes it part of their day-to-day. People are naturally resistant to...
CRM
