Jeremy Payne

Member Since: 4th Jan 2016
Jeremy has over two decades of distinguished experience in the software and services industry and has worked as a marketing leader within several blue chip corporates across the globe. In his current role as VP International Marketing at Enghouse Interactive, Jeremy is responsible for the commercialisation of the company’s four key solutions across Europe Middle East and Africa. He is an expert in Customer Relationship and Interaction Management, as well as Business Process Improvement and Social CRM and has travelled globally presenting on the key trends in these areas.
International VP Enghouse Interactive
13th Sep 2017
Six good self-service habits your brand should get into
In today’s digital age, where customers want fast, efficient service that allows them to get what they need in as effortlessly as possible...
Channels
8th Jan 2015
Do you really know which channels are important to your customers?
Being able to deliver high-quality customer service is arguably more critical to business success than ever. A recent Enghouse Interactive...
Management
11th Jul 2013
If attrition is such an issue why do call centres drive customers away?
Technology can be the solution to - rather than the cause of - customer churn when it comes to the contact centre. A massive 73% of UK...
Contact centres
3rd Oct 2012
Contact centres: Five questions to consider before going ‘virtual’
The trend towards virtual contact centres looks set to continue but that doesn't mean every business should move to the Cloud, says Jeremy...
Contact centres
3rd Sep 2012
Contact centre resellers: Evolving to add extra value?
Jeremy Payne explores how contact centre resellers are adding value to a solutions sale rather than just acting as the ‘middle man’ for a...
Contact centres
11th Jul 2012
Must call centres move to the Cloud to keep in tune with customers?
From bricks and mortar to a virtual home in the Cloud, Jeremy Payne examines the changing face of the customer contact centre. Over the...
Contact centres