LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
Enter 2022 award2021 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Jeremy Payne
Jeremy Payne
Member Since: 4th Jan 2016
Twitter
Website

Jeremy has over two decades of distinguished experience in the software and services industry and has worked as a marketing leader within several blue chip corporates across the globe.  In his current role as VP International Marketing at Enghouse Interactive, Jeremy is responsible for the commercialisation of the company’s four key solutions across Europe Middle East and Africa. He is an expert in Customer Relationship and Interaction Management, as well as Business Process Improvement and Social CRM and has travelled globally presenting on the key trends in these areas.

Jeremy Payne
International VP Enghouse Interactive
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
13th Sep 2017

Six good self-service habits your brand should get into

In today’s digital age, where customers want fast, efficient service that allows them to get what they need in as effortlessly as possible...
Channels
8th Jan 2015

Do you really know which channels are important to your customers?

Being able to deliver high-quality customer service is arguably more critical to business success than ever. A recent Enghouse Interactive...
Management
11th Jul 2013

If attrition is such an issue why do call centres drive customers away?

Technology can be the solution to - rather than the cause of - customer churn when it comes to the contact centre. A massive 73% of UK...
Contact centres
3rd Oct 2012

Contact centres: Five questions to consider before going ‘virtual’

The trend towards virtual contact centres looks set to continue but that doesn't mean every business should move to the Cloud, says Jeremy...
Contact centres
3rd Sep 2012

Contact centre resellers: Evolving to add extra value?

Jeremy Payne explores how contact centre resellers are adding value to a solutions sale rather than just acting as the ‘middle man’ for a...
Contact centres
11th Jul 2012

Must call centres move to the Cloud to keep in tune with customers?

From bricks and mortar to a virtual home in the Cloud, Jeremy Payne examines the changing face of the customer contact centre. Over the...
Contact centres

Most read this week

Engagement
15th Aug 2022

How to turn statistics into a visual CX roadmap

by
Ed Murphy and Mike DeVita and Rick Heller
Painting

Trending

Loyalty
11th Aug 2022

Emotional attachment is the key to customer growth

by
Zhecho Dobrev
Engagement
15th Aug 2022

How to turn statistics into a visual CX roadmap

by
Ed Murphy and Mike DeVita and Rick Heller
Engagement
16th Aug 2022

Why candidate experience is customer experience

by
Jeanne Bliss

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2022 Sift
Sift