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Jeremy Payne
Jeremy Payne
Member Since: 4th Jan 2016
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Jeremy has over two decades of distinguished experience in the software and services industry and has worked as a marketing leader within several blue chip corporates across the globe.  In his current role as VP International Marketing at Enghouse Interactive, Jeremy is responsible for the commercialisation of the company’s four key solutions across Europe Middle East and Africa. He is an expert in Customer Relationship and Interaction Management, as well as Business Process Improvement and Social CRM and has travelled globally presenting on the key trends in these areas.

Jeremy Payne
International VP Enghouse Interactive
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6th Apr 2021

Staff wellness matters more than ever in service

Needs must, and as 2020 rolled out, customer-facing businesses across multiple sectors were quick to adjust to the reality of the pandemic...
Blog
8th Mar 2021

4 tips for making video work as a service channel

Over the past year, people have become more used to seeing themselves on a laptop screen or smartphone than ever. In turn, this has driven...
Blog
5th Nov 2020

Unified comms & collaboration beyond COVID-19

The unified communications market continues to show strong growth. According to a recent report from Brandessence Market Research and...
Blog
12th May 2020

Why 'green' call centres matter more than ever

While the current news agenda is understandably dominated by the evolving coronavirus outbreak, it seems certain that the issue of climate...
Blog
18th Sep 2018

Map customer journeys before you roll out channels

Recent research from ContactBabel has uncovered that traditional telephony-based interactions are on the decline. The analyst’s recent “The...
Blog
1st Feb 2016

An Introduction to PCI Compliance

Many people think PCI compliance is as simple as pausing and resuming a call recording at the time that sensitive credit card details are...
Blog
19th Jan 2016

Revolution of the senses: Moving beyond a tick-box approach to customer service

There is broad consensus that high-quality customer service is key to enhanced revenues and more satisfied customers but there is much less...
Blog

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