Member Since: 20th Sep 2012
Jeremy Cox is a Principal Analyst in Ovum's Customer Engagement team, helping enterprises develop omnichannel customer engagement capabilities to deliver positive customer experiences.
He leads research and insights into CRM and customer engagement platforms (CEPs) and their potential for spearheading customer-driven business transformation (the customer-adaptive enterprise).
Principal Analyst Customer Engagement Practice - Ovum Ovum
14th Feb 2019
80% of enterprises across all industries are struggling to make headway with their customer experience initiatives. So what is going wrong...
17th Jan 2019
Move over CRM, it’s time for customer engagement platforms. Jeremy Cox explores some of the trends that will support the shift from CRM to...
29th Mar 2017
Last June, MyCustomer covered some of the implications that Brexit could have on customer-centricity. (Read Five ways that Brexit will...