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Jesper Krogh Jorgensen
Member Since: 7th Sep 2021
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Jesper Krogh Jorgensen
CEO Customer Experience Office
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16th Dec 2021
Five common mistakes companies make with their NPS
More than two thirds of the 2000 biggest companies in the world use NPS to measure their customers’ satisfaction and loyalty. This share is...
Loyalty
28th Sep 2021
How to close the CX perception gap between your management and your customers
Some years ago, Jake Sorofman - then of Gartner - reported that 89% of the top managers in the world’s largest companies considered...
Loyalty
