LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Jim Davies
Jim Davies, Calabrio
Member Since: 19th Jan 2023
Blogger
Website

Jim Davies served as Vice President of research at Gartner for over 20 years. During his tenure, he advised thousands of organisations across the globe on how to best adopt CX, WFO, and WEM strategies and technologies. He was especially well-known for helping brands initiate successful VoC programmes, both to collect the right data and build strong VoC data-driven activations to enact real change across the organisation. Davies was instrumental in creating Gartner Magic Quadrants for Customer Relationship Management (CRM), VoC and WEM (previously WFO), which are relied on today as the gold standard for understanding and evaluating the vendor landscape.

Jim Davies
Chief Experience Officer Calabrio
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
30th May 2023

Don’t Drop the Omni-Channel Baton to Win CX Race

Managing the hand-over from bot to agent is like taking part in a relay race. Here are 3 winning strategies for a seamless customer...
Blog
16th Mar 2023

Enjoy a slice of customer data analytics Pi (e)

There is an infinite amount of data in contact centres but what does it really tell us? I believe that educated insights are better than...
Blog
7th Feb 2023

Elephants and the customer experience

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible...
Blog
23rd Jan 2023

Are call centres missing tasty customer data?

Are Contact Centres Missing Out on Tasty Customer Data? Contact centres are giant candy stores full of rich, tempting data but how do you...
Blog

Most read this week

Voice of the Customer
2nd Jun 2023

How CX can impact the buying journey

by
Martyn Lewis
Family walking out of a shop with bags of shopping

Trending

Voice of the Customer
2nd Jun 2023

How CX can impact the buying journey

by
Martyn Lewis
Loyalty
1st Jun 2023

Elevating LGBTQ+ customer and employee experiences

by
Meg Coates
Any Answers comment Icon 2
CRM
26th Apr 2012

SugarCRM upgrades CRM solution and integrates...

by
Natalie Steers
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift