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Jerry Halm
Member Since: 4th Mar 2020
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Jerry Halm
Chief Executive Officer GRIT Business Group
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19th Aug 2020
The challenges of emotional authenticity for service staff - and how Deep Acting can help
The importance of a smile to customer service and customer relationships cannot be overemphasised. A genuine smile is that one singular...
Management
17th Mar 2020
What is 'job embeddedness' and how does it help staff deal with customer stress
Handling customers at the frontline is not a walk in the park. The stress that comes with dealing with customers on a daily basis can...
Contact centres
