JNHALM | MyCustomer

Member Since: 4th Mar 2020

Jerry Halm

Chief Executive Officer GRIT Business Group

19th Aug 2020

The challenges of emotional authenticity for service staff - and how Deep Acting can help

The importance of a smile to customer service and customer relationships cannot be overemphasised. A genuine smile is that one singular...

17th Mar 2020

What is 'job embeddedness' and how does it help staff deal with customer stress

Handling customers at the frontline is not a walk in the park. The stress that comes with dealing with customers on a daily basis can...

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