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Jo Davies
Member Since: 19th Jan 2016
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Jo Davies, Director, Davies Hickman Partners. Davies Hickman is a market research company. Jo is a member of the BSI committee for Customer Service, ISO committee for Contact Centres and a guest judge for the Institute of Customer Service Awards.

Jo Davies
Director Davies Hickman
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29th May 2018

Getting the most out of VoC market research

It is early summer 2018, organisations have more and more opportunities to adopt increasingly sophisticated ways to understand their...
Blog
30th Apr 2018

How well are banks set up to deal with complaints?

There have been days of disruption to TSB’s services after a planned migration to a new IT system went wrong. The new system was unable to...
Blog
23rd Apr 2018

Can outsourcers demonstrate value despite NDAs?

Most industry sectors have digital disruption at the top of their agendas. Whilst the outsourcing industry has much to offer in terms of...
Blog

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