Jo Davies
Jo Davies
Member Since: 19th Jan 2016
Blogger
Jo Davies, Director, Davies Hickman Partners. Davies Hickman is a market research company. Jo is a member of the BSI committee for Customer Service, ISO committee for Contact Centres and a guest judge for the Institute of Customer Service Awards.
Director Davies Hickman
29th May 2018
It is early summer 2018, organisations have more and more opportunities to adopt increasingly sophisticated ways to understand their...
Blog
30th Apr 2018
There have been days of disruption to TSB’s services after a planned migration to a new IT system went wrong. The new system was unable to...
Blog
23rd Apr 2018
Most industry sectors have digital disruption at the top of their agendas. Whilst the outsourcing industry has much to offer in terms of...
Blog