Jo Thomson
Member Since: 11th May 2015
Head of Customer & Brand BOIUK
17th May 2012
Behavioural economics in the call centre: To BE or not to BE?
How we access products and services and why we choose to speak to real life people has changed radically over the past 20 years. Jo Thomson...
Contact centres
19th Apr 2010
Is your organisation threatened by the 'trust flutter'?
Recent research has revealed a disturbing drop in the customer trust organisations enjoy from customers. Jo Thomson explores how this is...
Loyalty