Joanna Clark Simpson

Member Since: 21st Oct 2020
Blogger
I'm a Head of PR & Marketing at PissedConsumer.com, a review platform and consumer advocacy website. I’ve worked in the marketing area for over 14 years and have gained extensive experience in communication with businesses, customers, and media representatives. Aside from helping customers be heard, I also intend to help businesses improve their relations with clients through reviews. While performing my role as a marketer, I write articles with tips and collaborate with the media on informative news stories.
Head of Marketing at PissedConsumer.com
1st Nov 2023
Despite the economic headwinds buffeting shoppers this year, the desire to shop for gifts during the holiday season is proving to be strong...
Blog
13th Sep 2023
AI adoption into customer service systems and processes is on the rise. According to data released this year, 15% of all UK businesses have...
Blog
24th Jul 2023
The use of review research has exploded over recent years. Consumers, now more than ever, are consulting reviews online to see how other...
Blog
15th May 2023
Nurturing the reputation of your brand is a multi-faceted process in today’s business environment. In general, companies spend a...
Blog
22nd Mar 2023
Review management has become an integral aspect of any proactive customer service process, increasing the potential for support teams to...
Blog
23rd Jan 2023
If you’re a consumer-facing business, you’ll know how important customer service is. Your customers are the centre of your business: you...
Blog
22nd Nov 2022
Most retailers, both online and in-store, look forward to the golden quarter – a period that starts with Black Friday when festive shopping...
Blog
20th Sep 2022
It is far more expensive to find a new customer than it is to keep an existing one. Harvard Business Review determined that better customer...
Blog
19th Jul 2022
There is not a company out there that wants to provide bad customer service. Everyone is focused on the customer experience or CX, and...
Blog
12th May 2022
We all know that customer reviews are critical for businesses. But it is entirely possible to have too much of a good thing. If you’re...
Blog