Jo Causon
Member Since: 14th Mar 2013
CEO Institute of Customer Service
4th Jun 2015
Why it's time for customer service and HR to buddy up
It has been a long held belief in many boardrooms that employees don’t leave their jobs. This is nothing to do with senior executives...
Management
10th Mar 2015
Customer service offers a long-term view in a new relationship economy
I have been talking about the move from a transactional economy to a relationship economy for the last five years. But what are the...
Management
6th Oct 2013
Why it's the right time to recognise the skills that underpin service
National Customer Service Week is held every year during October to raise awareness of how customer service can help improve business...
Management
11th Mar 2011
Customer service: What should you measure to generate ROI?
Jo Causon, CEO of the Institute of Customer Service, takes us through key ICS research findings and the implications it has for both...
Management