Jon Wilcox
Member Since: 7th Apr 2009
Technology Correspondent Sift Media
15th Dec 2009
Customer satisfaction hit by inflexible business systems
Underperforming software is having a damaging effect on the customer satisfaction of mid-to-large sized companies and hitting their share...
Management
8th Dec 2009
Cloudforce London: Cloud apps enable CIO innovation on tap
A new Salesforce.com study highlights the pressures that CIOs face in 2009. Can Cloud Computing ease the load in 2010? As 2009 comes to a...
Technology
3rd Dec 2009
Business Cloud Summit: What does a Cloudy future mean for consulting?
As the Cloud increasingly enters mainstream adoption, what’s the future for the consulting sector? The Business Cloud Summit held a panel...
Technology
24th Aug 2009
Virtualisation: The virtual reality for contact centres
It’s spent years on the periphery but is contact centre virtualisation now spreading its wings as a de facto standard in the industry?...
Contact centres
17th Aug 2009
Beyond Google Analytics: What are the alternatives?
Google’s web analytics solution may seem like the default free-to-use analytics tool, but what alternatives (both free and subscription-...
Data
10th Aug 2009
Planet of the apps: Nice touch on the BlackBerry Storm
Technology correspondent Jon Wilcox provides an overview of iPhone rival the BlackBerry Storm and some of the more fun lifestyle apps...
Technology
2nd Jul 2009
Essential free apps for your BlackBerry
Following on from news last week that customers were clamouring to snap up the new iPhone 3GS handsets, technology correspondent Jon Wilcox...
Technology