JTRipton
Member Since: 25th Sep 2014
Blogger
Business Consultant Freelance
14th Sep 2017
If you think that you have a handle on your customer engagement strategy online, then you’re in for a rude awakening. While many...
Blog
13th Dec 2016
It doesn’t matter what business you think that you’re in; your real business is increasing customer retention and conversions. Without...
Blog
4th Mar 2016
In the digital age, good customer service is more important than ever. Research shows that news of bad service is passed on to more than...
Blog
6th Nov 2015
It takes more than just providing quality products and services to have a successful business—your reputation can be made or shattered by...
Blog
2nd Nov 2015
The customer experience is the most important thing in the sales and retaining client’s life cycle. Keeping the customer happy is not only...
Blog
30th Jun 2015
Social media is a powerful tool for marketing in today’s business world. The right social media campaign can generate quite a lot of buzz...
Blog
3rd Jun 2015
In the past there was only one payment option for customers in a store or even clients that you had. That option was cash or credit right...
Blog
1st May 2015
Customer loyalty is the most important thing that a company can have. Building this loyalty doesn’t have to be difficult and often times is...
Blog
31st Mar 2015
Most business interactions boil down to two components: data and relationships. A degree in business analytics might seem to prepare you...
Blog
18th Mar 2015
Today's customer service needs to be more than a friendly voice on the phone. People don't communicate the way they did a decade ago. That'...
Blog