Member Since: 29th Jan 2018
Jeremy Watkin is the Director of Customer Experience for FCR. He has more than 17 years of experience as a customer service, customer experience, and contact center professional. He is also the co-founder and regular contributor on Customer Service Life. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.
Director of Customer Experience FCR
7th Feb 2019
With a growing focus on agent performance, here are five areas that could deliver significant gains for your contact centre in the coming...
19th Jul 2018
When customers contact you with a problem, do you apologise or do you not? Jeremy Watkin shares the different schools of thought. When...