Member Since: 29th Jan 2018
Director of Customer Experience and Support NumberBarn
20th Jul 2022
Nate, one of my biggest challenges as a contact center leader is getting my team to observe the customer experience issues in front of them and dream up a better, more frictionless way for customers to interact with our products and services. Getting to the next level requires a company-wide commitment. Thank you for packaging this up in a way that I can share with my team as we seek to be Friction Fighters!