Julian Sammells
Sales director Eptica
17th Dec 2014
A week after Black Friday, 52% of consumers had already done over three quarters of their Christmas shopping this year, with 16% claiming...
Blog
30th Jul 2014
Over half (52%) of consumers say they will abandon an online purchase if they can’t find an answer quickly to their question according to...
Blog
23rd May 2014
Today, customers expect to be able to contact companies through their channel of choice, be it email, social media, chat or phone. But...
Blog