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Julian Sammells
Member Since: 12th May 2014
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Julian Sammells
Sales director Eptica
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17th Dec 2014

Festive shoppers increasingly impatient with online retailers

A week after Black Friday, 52% of consumers had already done over three quarters of their Christmas shopping this year, with 16% claiming...
Blog
30th Jul 2014

Has the web customer experience come of age?

Over half (52%) of consumers say they will abandon an online purchase if they can’t find an answer quickly to their question according to...
Blog
23rd May 2014

Consistency – the key to multichannel success

Today, customers expect to be able to contact companies through their channel of choice, be it email, social media, chat or phone. But...
Blog

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