LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Julien Rio
julien-rio
Member Since: 3rd Oct 2018
Facebook
LinkedIn
Website

Julien has more than 10 years’ international experience in Marketing and Customer Care positions across multiple industries including toys, medical, hospitality, F&B, logistics, electronics, etc. As Senior Director Of Marketing of RingCentral Engage Digital, Julien strives for improving customer care worldwide and closing the gap between what companies have to offer and what customers expect. Author and blogger, Julien regularly writes about customer experience and marketing topics.

Julien Rio
Senior Director Of Marketing RingCentral Engage Digital
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
6th Feb 2019

What the broken windows theory teaches us about improving customer experience

What is the broken windows theory and why should it be part of any customer service representative training? The broken windows theory ,...
Management
5th Oct 2018

Why emotion shouldn't be a priority for customer service

Customer emotions have become a big topic of discussion recently. But before thinking in terms of customers’ feelings, organisations should...
Management

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Strategy
6th Mar 2014

What are the biggest obstacles to value-based...

by
Dr. Graham Hill
Any Answers comment Icon 3
Loyalty
27th Jan 2023

Companies never read feedback, customers complain

by
Rhys Fisher
Any Answers comment Icon 2

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift