Member Since: 3rd Oct 2018
Julien has more than 10 years’ international experience in Marketing and Customer Care positions across multiple industries including toys, medical, hospitality, F&B, logistics, electronics, etc. As Senior Director Of Marketing of RingCentral Engage Digital, Julien strives for improving customer care worldwide and closing the gap between what companies have to offer and what customers expect. Author and blogger, Julien regularly writes about customer experience and marketing topics.
Senior Director Of Marketing RingCentral Engage Digital
6th Feb 2019
What is the broken windows theory and why should it be part of any customer service representative training? The broken windows theory ,...Management
5th Oct 2018
Customer emotions have become a big topic of discussion recently. But before thinking in terms of customers’ feelings, organisations should...Management