Justine Rouckhout
Member Since: 9th Mar 2016
Blogger
As Customer Experience Evangelist at Hello Customer I'm constantly looking for new technologies, trends, facts and figures that have to do with customer loyalty, customer experience and customer surveys.
Customer Experience Evangelist Hello Customer
14th Sep 2016
When defining business values, companies tend to choose those values they care about. The reason behind this? Companies are proud of the...
Blog
12th Aug 2016
The decisions customers make when buying products and services work at a conscious and subconscious level. The result of that? When you ask...
Blog
5th Jul 2016
Ambitious companies don't rest until they've made their customers happy. To achieve this, many companies work hard on loyalty programs,...
Blog
29th Jun 2016
Benchmarking is the process of comparing one's business processes and performance metrics to industry bests. In order to get the best...
Blog
9th Jun 2016
Osiris Shoes was founded in 1996 by Brian Reid and his team: Doug Weston, Tony Chin, Laura Kim and Tony Magnusson. They realized that there...
Blog
13th May 2016
As a company, everything you do has a goal: to get someone to decide to do something that will benefit your company. Is that goal customers...
Blog
10th May 2016
Volcom is a lifestyle brand that designs, distributes and markets youth oriented products. The company was founded in 1991 and started out...
Blog
22nd Apr 2016
Karma's a bitch. It happened to all of us: that one time you leave 1 minute too late for the train station because 'yeah, trains are always...
Blog
8th Apr 2016
Element Skateboarding is a well-known and an open-minded lifestyle brand offering footwear, apparel, skateboards, and other accessories for...
Blog
1st Apr 2016
In a previous blogpost I talked about how important it is to listen to your detractors and why there's no reason to fear them. Your...
Blog