Member Since: 6th Jul 2016
Blogger
VP Country Manager
Affinion UK
17th May 2018
As we all know, customer engagement has never been more important. With Lee Resources calculating that it costs five times more to attract...
Blog
5th Mar 2018
For many of us, the ability to manage our life admin online using our smartphones rather than speaking face-to-face with someone has been...
Blog
2nd Jan 2018
Social media has become an integral part of life for an overwhelming amount of the population. A recent survey found that one in four...
Blog
28th Sep 2017
Artificial intelligence (AI) is streamlining all aspects of customer service at a rapid rate. These advancements have resulted in...
Blog
22nd May 2017
It’s a question that every retail bank in the UK worries about: how satisfied are our customers? It’s one that has been answered by the UK...
Blog
31st Mar 2017
From gas and electricity companies to mobile phone providers, some businesses are critical to our daily lives, but are widely regarded as...
Blog
9th Jan 2017
Customer engagement has never been more important. In today’s crowded marketplace, the customer is king and e-commerce in particular has...
Blog
10th Nov 2016
There is no denying that 2016 has been a phenomenal year for sport. From the Olympics and Paralympics, to the Ryder Cup and now the...
Blog
29th Jul 2016
The IoT has a danger of being gimmicky unless businesses can demonstrate real value to consumers. We believe where it will bring real...
Blog