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Karl Brough
Member Since: 28th Nov 2015
Karl Brough
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9th Sep 2015

Why it's time to challenge the customer service career myth

The contact centre industry attracts incredibly talented and motivated people from all walks of life who share one thing in common – a...
Contact centres
8th Jul 2015

Are these the three pillars of customer loyalty?

Increasing customer loyalty has never been more important than it is today as brands examine metrics and tweak strategies in the ongoing...
Loyalty

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Should you make things easy for customers?

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