Karl Brough
Member Since: 28th Nov 2015
9th Sep 2015
Why it's time to challenge the customer service career myth
The contact centre industry attracts incredibly talented and motivated people from all walks of life who share one thing in common – a...
Contact centres
8th Jul 2015
Are these the three pillars of customer loyalty?
Increasing customer loyalty has never been more important than it is today as brands examine metrics and tweak strategies in the ongoing...
Loyalty