Member Since: 23rd Jun 2020
I spent over a decade in the not-for-profit sector, supporting organisations with the most vulnerable customers to deliver a beautifully curated experience. I then spent two years working for Europes second largest credit management company driving their Customer Experience Strategy forward within a fantastic leadership team. Here, I became a member of the Customer Experience Professional Association (CXPA) and became a Certified Customer Experience Professional (CCXP).
In 2019 I decided to step out of the heavily regulated (FCA) finance industry and move into the digital/e-commerce world joining an International membership organisation as the Head of Customer Experience and Member Optimisation.
I regularly contribute to professional conferences around the world, most recently speaking at events in Latvia, Dublin and the United Kingdom.
This brings me to where I am now…CULTIVATE! The world of customer experience is exciting, and more importantly, growing. Now more than ever, organisations understand how important a robust Customer Experience Strategy is, yet many are still building a business case for an in-house customer experience team. Step in CULTIVATE!
My analytic consideration drives action from insight. My commercially astute, balanced approach ensures the adaptation of a profitable strategy. My clear, conscious and creative ability to communicate enables me to work across all levels of the business. In summary, my skill set, experience and approach will support your organisational development.
Let’s stop the office chat for just a second and get a little more personal... I live in the beautiful, green, leafy land of Cheshire (UK) with my partner, tiny cat and HUGE Alaskan Malamute. I’m a keen runner and my claim to fame is that I am a Masterchef UK quarterfinalist!
Founder and Director CULTIVATE Customer Experience by Design
11th Jun 2021
According to Zendesk , companies started in the past five years are 63% more likely to have a chief customer officer and findings from the...Engagement
8th Jul 2020
It's been a tough start to 2020, but as the world starts to regain some form of normality and our much-missed businesses begin to emerge...Engagement