Member Since: 29th Apr 2010
Managing Director at Maru/Syngro - passionate about enhancing customer experiences.
Maru/SynGro is a leading Customer Experience technology company providing next generation Customer Experience reporting, analytics, and performance management software to empower enterprises with the customer insight they need to drive profitable action. Our global clients integrate omnichannel customer feedback with financial, operational, and CRM data to make business improvements of unambiguous value.
Our clients collect and act on customer insight from more than 80 countries and in 30 different languages.
Managing Director
Maru/SynGro
11th Oct 2018
How to communicate complex CX information clearly and effectively using dashboard visualisations . Get your data in good shape Your data is...
Blog
2nd May 2018
At the beginning of this year we set out some predictions for 2018. Let’s have a look back and see if our predictions are now reality...
Blog
2nd May 2018
There’s just a few weeks to go before the General Data Protection Regulation comes into effect, with every organisation that handles...
Blog
3rd Apr 2018
We all know breakups hurt. Sometimes, we don’t understand why they left and we forever wonder what we could have done differently…...
Blog
27th Mar 2018
A recent research report revealed that only a handful of businesses can establish financial results through their CX programs . The ‘State...
Blog
5th Mar 2018
In today’s era of increasing customer churn, where price differentiation is no longer sustainable and customers’ expectations have shifted...
Blog
1st Mar 2018
Why does your organisation need an effective customer experience programme ? Well, here’s just a few interesting statistics for insight on...
Blog
27th Feb 2018
This week, we are focusing on the new battleground for B2C and B2B – Customer Experience . We are now in an era where customer expectations...
Blog
16th Jan 2014
Tesco Chairman Sir Richard Broadbent recently told The Sunday Times that "The company that provides the best relationship with the customer...
Blog
16th Jan 2013
If you truly want to manage your customer experience and create best practice, then your goal for 2013 must be to become truly proactive...
Blog