Member Since: 29th Apr 2010
Managing Director at Maru/Syngro - passionate about enhancing customer experiences.
Maru/SynGro is a leading Customer Experience technology company providing next generation Customer Experience reporting, analytics, and performance management software to empower enterprises with the customer insight they need to drive profitable action. Our global clients integrate omnichannel customer feedback with financial, operational, and CRM data to make business improvements of unambiguous value.
Our clients collect and act on customer insight from more than 80 countries and in 30 different languages.
Managing Director Maru/SynGro
10th Sep 2012
Whilst delighting customers is a laudable goal it does not always make commercial sense....So, should customers be satisfied at all costs?
28th Oct 2011
Are companies focusing too much on reacting to customers who make noise on twitter, rather than proactively improving their overall service?