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Kelly Singsank
istock
Member Since: 29th Apr 2020
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Kelly Singsank
Product Marketing Manager Salesforce
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3rd Nov 2020
Three ways to futureproof your contact centre
In the middle of the pandemic crisis, it was said that some contact centres had made more changes in 10 weeks than they had in 10 years...
Contact centres
27th Aug 2020
How two brands scaled their service operations to survive the pandemic pressures
At Salesforce Live, we spoke with trailblazers from Aegon and The Co-op Group to learn how they’ve adapted and scaled their service...
Management
30th Jul 2020
How to fast-track your digital transformation plans
The COVID-19 pandemic has forced businesses to hit fast-forward on their digital transformation journeys. Customers are still customers...
Technology
1st May 2020
Tackling customer service challenges in a remote world
Businesses are coming to terms with the new normal of remote working. We’re all learning how to reach a sustainable level of productivity...
Contact centres
