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Kelly Singsank
Singsank
Member Since: 29th Apr 2020
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Kelly Singsank
Product Marketing Manager Salesforce
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3rd Nov 2020

Three ways to futureproof your contact centre

In the middle of the pandemic crisis, it was said that some contact centres had made more changes in 10 weeks than they had in 10 years...
Contact centres
27th Aug 2020

How two brands scaled their service operations to survive the pandemic pressures

At Salesforce Live, we spoke with trailblazers from Aegon and The Co-op Group to learn how they’ve adapted and scaled their service...
Management
30th Jul 2020

How to fast-track your digital transformation plans

The COVID-19 pandemic has forced businesses to hit fast-forward on their digital transformation journeys. Customers are still customers...
Technology
1st May 2020

Tackling customer service challenges in a remote world

Businesses are coming to terms with the new normal of remote working. We’re all learning how to reach a sustainable level of productivity...
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