Kim MacGillavry and Alan Wilson
Kim MacGillavry and Alan Wilson
Member Since: 7th Feb 2017
23rd Jul 2019
CEM maturity model pt 5: Assessing the customer-centricity of your tools and processes
A checklist to enable you to assess the maturity of your organisation's tools and processes. As part of this series, we have been examining...
Voice of the Customer
25th Jun 2019
CEM maturity model pt 4: Assessing how engaged and empowered your employees are
A checklist to help your organisation assess how engaged and empowered your employees are to deliver superior customer experiences. After...
Engagement
4th Jun 2019
CEM maturity model pt 3: Assessing if your leadership lives up to its customer-centric vision
As MyCustomer launches CX Leader of the Year , we share a checklist to help you assess how visionary your leadership is. After recently...
Loyalty
7th May 2019
CEM maturity model pt 2: Assessing the customer-centricity of your company culture
A checklist to help your organisation assess how customer-centric its culture is - and understand how to improve it. MyCustomer recently...
Engagement
3rd Apr 2019
CEM maturity model pt 1: Assessing your customer-centric vision
A checklist to enable you to assess the maturity of your organisation's customer vision. MyCustomer recently highlighted the growing...
Loyalty