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KrisMcKenzie
Calabrio
Member Since: 31st May 2018
Blogger

Kris McKenzie is responsible for Calabrio's EMEA operations and go-to-market efforts. He oversees sales, operations, strategic partnerships and customer success. Kris joined Calabrio with more than 20 years’ experience in global enterprise SaaS technology and 14 years of management and sales leadership. Kris brings extensive expertise in helping companies implement solutions to develop a deep understanding of their customers. Most recently, Kris served as Global VP Market Development at SAP Hybris Cloud, where he drove revenue and customer success through long-term corporate alliances, partnerships and other collaborations. Prior to SAP Hybris, Kris was SVP Global Sales at Yieldify where he ran the global sales team across London, New York, Sydney and São Paulo. He also served as the EMEA Regional Vice President, Enterprise Sales for ExactTarget, which was acquired by Salesforce in 2014. Kris holds a B.Sc. degree in Business Information Systems from De Montfort University.  

KrisMcKenzie
Senior Vice President and General Manager for EMEA Calabrio
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9th Jul 2021

Mapping the customer journey: Why voice matters

Too many organisations underestimate the power of voice and yet it continues to be the building block of an effective omnichannel customer...
Blog
6th Mar 2019

CX: High tech still needs high touch

Enterprises are rushing to launch digital transformation initiatives that provide more channels for customers to reach the business;...
Blog
6th Jul 2018

The Power Triangle to improve CX: CIO, CMO and CCO

In a world of connected customers, building the right experience is every company’s top priority. Now more than ever, companies are turning...
Blog
7th Jun 2018

The customer experience breaking point

The customer is king. And it’s clear that customer experience strategies are a driving force behind digital transformation efforts. In fact...
Blog

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