Member Since: 28th Aug 2009
PR Account Executive Hoffman Europe
1st Jul 2010
Thanks very much for this article - really, really interesting. The breakdown of different types of crowdsourcing is extremely handy!
18th Feb 2010
I think the point Smith was making was that they waited until he was seated, with his luggage stowed away, and the plane full of gawping spectators before they informed him he couldn't fly. He then had the embarrassment of leaving the plane in front of an audience.
I couldn't agree more that the 2-seat rule is there for a reason. But the airline should have identified MUCH earlier on that here was an overweight passenger, with only one seat available, and advised him BEFORE he boarded that he couldn't fly. He was treated incredibly shoddily because they had failed to communicate amongst themselves.