Leah Reidy Leachman
Member Since: 23rd Apr 2021
Leah Leachman is a Director analyst in the Gartner Marketing practice, focusing on customer experience, customer loyalty, and how marketing leaders can develop strategies that drive customer loyalty, retention, and advocacy.
Director Analyst Gartner
3rd Aug 2023
All too often, customers encounter brand and customer experiences that are disjointed. For example, their bank might claim through its...Management
26th Apr 2021
Brand partnerships are pursued for a host of purposes, but a less frequent objective and missed opportunity is to enhance the customer...Engagement