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Leigh Hopwood and Michelle Spaul
Member Since: 20th May 2020

Michelle Spaul is a customer experience and change consultant, guiding leaders who want to use CX as a lever to enhance business performance. She believes successful CX management engages people, culture and governance before data and IT. Read more or get in touch at https://customerexperienceconsultant.co.uk or https://www.linkedin.com/in/michelle-spaul-customerexperience/

Leigh Hopwood is a business and marketing leader who works with organisations of all sizes to transform their approach to business through improved marketing by putting the customer first. Find out more or get in touch at https://reddmarketing.co.uk or https://www.linkedin.com/in/leighhopwood/.

Leigh Hopwood and Michelle Spaul
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3rd Jun 2020

Seeing CX through different eyes: Part 3

Who leads on CX? This is the third debate in a series by Michelle Spaul, CX and change specialist, and Leigh Hopwood, a marketer and...
Blog
27th May 2020

Seeing CX through different eyes: Part 2

How should we implement customer experience? This is the second debate in a series by Michelle Spaul, CX and change specialist, and Leigh...
Blog
19th May 2020

Seeing CX through different eyes: Part 1

What does CX mean to you? This is the first debate in a series by Michelle Spaul, CX and change specialist, and Leigh Hopwood, a marketer...
Blog

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