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lesliemcardle
Member Since: 26th Apr 2016
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lesliemcardle
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21st Sep 2017

5 ways AI can improve omnichannel journeys

The amount of knowledge that is possible to access about web visitors has snowballed in recent years. Not too long ago, it was enough to...
Blog
3rd Feb 2017

Infographic: The anatomy of digital consumers

Technology has changed consumer behaviour. It has changed the way that people shop, their reasons for shopping, the priorities behind...
Blog
23rd Aug 2016

Why travel agents are failing to deliver better CX

Dreaming is a lucrative business. With Forrester’s recent CX Index emphasizing the huge value that consumers place on a positive customer...
Blog
12th May 2016

What is Predictive Intelligence?

Businesses are taking notice of Predictive Intelligence for contact channel optimization. A recent Salesforce report named Predictive...
Blog
27th Apr 2016

Infographic: Why the telecommunications industry isn’t equipped for omnichannel customer service

Consumer habits have changed drastically over the last decade. This shouldn’t be a shock. The term ‘consummate consumer’ used to refer to...
Blog

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