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Leslie Pagel
Member Since: 28th Oct 2022
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Leslie Pagel
Chief Evangelist Officer Authenticx
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7th Sep 2023
Humans and artificial intelligence in harmony for healthcare
Navigating healthcare can be a scary proposition. But by weaving together artificial intelligence (AI) and human interaction, healthcare...
Technology
27th Jun 2023
Looking beyond NPS and CSAT scores for deeper customer insights
As healthcare organisations continue focusing on and prioritising customer-centred care, measuring customer experiences (CX) has taken...
Voice of the Customer
12th Dec 2022
Complexity is crushing healthcare customer experiences
The business of healthcare is killing people. Let’s face it – if you stopped people on the street and asked them to describe today’s...
Management
