Member Since: 28th Feb 2011
Lindsay Willott is the co-founder of Customer Thermometer - the 1-click satisfaction survey app.
Founder Customer Thermometer
30th Dec 2019
Why NPS must be more than measurement and benchmarking to improve CX
The critical thing with Net Promoter Score is not just to measure it, or to use it as an industry benchmark. It’s only by closing the loop...Data
22nd May 2019
How does the subscription economy change customer engagement strategies?
Adapting to the subscription economy takes more than just deciding to sell subscriptions. It becomes crucial to understand the factors...Engagement
25th May 2016
20 stats that will change the way you survey your customers
If you send customer surveys, you’ve probably noticed your response rates plummeting in recent years. It’s certainly something that I hear...Voice of the Customer
10th Sep 2014
Bad feedback is good for business - but surprisingly hard to find
Ever since getting sent to the teacher’s office, and receiving that bad feedback about behaviour or school work, we’ve all been...Voice of the Customer