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Lindsay Willott
Lindsay Willott
Customer Thermometer
Member Since: 28th Feb 2011
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Lindsay Willott is the co-founder of Customer Thermometer - the 1-click satisfaction survey app. 

Lindsay Willott
Founder Customer Thermometer
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30th Dec 2019

Why NPS must be more than measurement and benchmarking to improve CX

The critical thing with Net Promoter Score is not just to measure it, or to use it as an industry benchmark. It’s only by closing the loop...
Data
22nd May 2019

How does the subscription economy change customer engagement strategies?

Adapting to the subscription economy takes more than just deciding to sell subscriptions. It becomes crucial to understand the factors...
Engagement
25th May 2016

20 stats that will change the way you survey your customers

If you send customer surveys, you’ve probably noticed your response rates plummeting in recent years. It’s certainly something that I hear...
Voice of the Customer
10th Sep 2014

Bad feedback is good for business - but surprisingly hard to find

Ever since getting sent to the teacher’s office, and receiving that bad feedback about behaviour or school work, we’ve all been...
Voice of the Customer

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