Lindsay Willott

Member Since: 28th Feb 2011

Bio

Lindsay Willott is the co-founder of Customer Thermometer - the 1-click satisfaction survey app.

Founder Customer Thermometer

30th Dec 2019

The critical thing with Net Promoter Score is not just to measure it, or to use it as an industry benchmark. It’s only by closing the loop...

Data

22nd May 2019

Adapting to the subscription economy takes more than just deciding to sell subscriptions. It becomes crucial to understand the factors...

25th May 2016

If you send customer surveys, you’ve probably noticed your response rates plummeting in recent years. It’s certainly something that I hear...

10th Sep 2014

Ever since getting sent to the teacher’s office, and receiving that bad feedback about behaviour or school work, we’ve all been...

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