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26th Aug 2016

I need help choosing a CRM

Posted in the MyCustomer LinkedIn group , by user Nicholas Petitpas: I am hoping somebody can help me out with choosing a CRM. My company...
20th Jul 2016

Seeking a good CRM implementation case study for...

This post published on the MyCustomer LinkedIn group by member Rubén Alejandro Ramírez. Hello everyone, Does anyone has a good CRM...
14th Jul 2016

Best Practice for Unqualified Outbound Leads

This discussion posted in the MyCustomer LinkedIn group by member Shabeer Sher. Hey guys, Here's the scenario. Say I buy a mailing list of...
25th Apr 2016

User experience! I am looking for support in...

This post originally published on the MyCustomer LinkedIn group by user Mauro Bartoletti. Hallo everybody! Are you or your company expert...
8th Jan 2016

Customer data capture. Share your best examples!

Hi fellows, I'm looking for best practices capturing customer data in retail & online. Would you like to share few good examples within...
6th Jan 2016

Advice on wording a customer effort score question

We're thinking of changing the wording of our Customer Effort Score question.... has anyone modified their wording for this question? If so...
31st Jul 2015

I am reviewing CRM "tools" for my...

This comment originally posted in the MyCustomer LinkedIn group . I am especially interested in reviewing CRM tools that well serve...
26th May 2015

Knowledge base software

Our LinkedIn member Jonny Katz asked the following question : Hi, Does anyone know of good knowledge base software for customers and...
23rd Mar 2015

Verint and Salesforce

Our LinkedIn community member Jeff Quirin has the following query: "I'm exploring options with integrating Verint as a WFM tool and...
10th Oct 2014

I need your help to find out what kind of reports...

I need your help to find out what kind of reports are important for you to see in a CRM. Please fill in this survey. It takes just a couple...
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