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Member Since: 9th Feb 2010
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9th Oct 2014

Is anyone measuring Customer Effort Score for...

We are considering utilizing this metric in the future and I'd love any insight you may have. (Posted on the MyCustomer LinkedIn group by...
16th Dec 2010

How did/will you choose your latest CRM system?

Hello all I’d like to understand current drivers behind the purchase of CRM systems from customer side, so would like to ask the group for...
20th Aug 2010

How much should a company invest in understanding...

Many businesses say that they are focused on the customer and the service they receive, so how much of its turnover should a company invest...
9th Aug 2010

What are the best online survey tools ?

Hi all, I am looking for your input. I have been researching for an online provider of a survey software tool. Our company is willing to...
24th Jun 2010

Customer experience survey questions

I'm looking for a set of questions to develop a survey to find out what kind of experiences and level of service customers have using our...
9th Feb 2010

Burger King’s marketing misstep

My business partner, Mark Price, just posted an analysis of Burger King’s recent marketing campaign ( http://bit.ly/3j6FVV ). As an...
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