I had an interesting discussion with a credit card company last night. Apparently paying off the balance and cancelling a card does not mean that the Standing Order is cancelled and it's my fault they carried on taking payments from my account - despite the fact I didn't owe them anything.
On the other hand I must say that Natwest has got it’s telephone system spot on. Like most people I don't mind pressing numbers once or even twice if it means I get the right person but some companies have you going through at least 5 menus. Natwest give you 2 options - to use the automated service or speak to a person straight away.
I have also received a not particularly friendly call from BT after my bill was a few days overdue. Payment was demanded there and then and I refused. I have to ask BT how long to you think it is going to take before someone starts pretending to be you and demanding money? What kind of security is in place to stop this happening?
My answers
I had an interesting discussion with a credit card company last night. Apparently paying off the balance and cancelling a card does not mean that the Standing Order is cancelled and it's my fault they carried on taking payments from my account - despite the fact I didn't owe them anything.
On the other hand I must say that Natwest has got it’s telephone system spot on. Like most people I don't mind pressing numbers once or even twice if it means I get the right person but some companies have you going through at least 5 menus. Natwest give you 2 options - to use the automated service or speak to a person straight away.
I have also received a not particularly friendly call from BT after my bill was a few days overdue. Payment was demanded there and then and I refused. I have to ask BT how long to you think it is going to take before someone starts pretending to be you and demanding money? What kind of security is in place to stop this happening?