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Lucie Mitchell
Member Since: 12th Feb 2007
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Lucie trained as a journalist in 2003 and began her career in journalism as a Reporter for SecEd magazine, a weekly publication for secondary school teachers, before moving on to become Deputy Features Editor for General Practitioner, where she wrote, commissioned and edited numerous features for the business section of the magazine. She has also written articles for The Guardian, EYE magazine and MedEconomics magazine. Lucie joined Sift Media as Features Editor in February 2007 and became Editor of HRzone.co.uk in June 2007.

Lucie Mitchell
Editor, HRzone.co.uk Sift Media
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12th Oct 2015

Gamification: Driving employee engagement in the sales and service depts

As organisations increasingly strive to enhance the customer experience, having highly engaged and skilled employees in your contact centre...
Contact centres
5th Oct 2015

Millennials: How to engage the next generation of service staff

More than 1.1 million people are employed in UK contact centres, and a substantial number of them are from the millennial generation. In...
Contact centres
2nd Jul 2015

How can social listening support marketing programmes and promotions?

Social media is rapidly becoming the main barometer by which to measure marketing success. More than this, marketers are not only using...
Voice of the Customer
29th Jun 2015

Social listening and crisis management: How social can save your brand's reputation

Many brands will experience a crisis at some point. Whether it is a negative tweet or review, an insensitive advert, issues with a product...
Voice of the Customer
25th Mar 2013

Wink Shapewear: The business powered by bloggers

Mei Lin Ong, president and CEO of California-based Wink Shapewear , talks to Lucie Mitchell about how she uses bloggers, rather than big...
CRM

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