Member Since: 19th Jan 2015
I am an experienced engineer, director and corporate adviser with focus on technology sector. I also have operational experience in areas including precision engineering, telecoms software, sensors and instrumentation, plus many completed M&A and fundraising advisory projects within enterprise software, high-tech engineering, telecoms and SaaS. I now work as the Managing Director of Magnetic North. Magnetic North is leading the contact centre in the cloud revolution by providing organisations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems, together with transparent pricing, out-of-the-box integration and continuous product innovation. This blog looks at how contact service operations and contact centres of every size can realise real business benefits by using cloud-based technology.
Managing Director Magnetic North
12th May 2015
Customer experience is increasingly becoming the number one concern for the modern marketer. Where previously brand messaging and audience...Contact centres
18th Aug 2014
Voice recognition has a bad rap when it comes to contact centres. Many of us have had the frustrating experience of attempting to book a...Contact centres