Mandy Reed

Member Since: 17th Feb 2022
Mandy joined the Creative Virtual team in 2008 and currently manages the company's marketing activities. She is a member of the Forbes Communication Council and has won multiple marketing awards for her success in driving brand recognition, thought leadership, and lead generation activities, including writing Creative Virtual's successful application for The Queen's Awards for Enterprise. Mandy holds degrees in Psychological and Psychiatric Anthropology (MSc) and Education (BS) and brings a unique combination of experience in marketing, sales, ethnography, and education to her work.
Global Head of Marketing Creative Virtual
22nd Jun 2022
42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of...
Blog
7th Jun 2022
When it comes to your customer service strategy, does age matter? Do you make decisions about how and where you deliver support based on...
Blog
17th May 2022
If you give visitors to your website the option to self-serve with a chatbot or virtual agent, kudos to you for recognising the importance...
Blog
4th May 2022
When customers use your chatbot to self-serve, what kind of experience do you deliver? Does your chatbot need questions asked a particular...
Blog
26th Apr 2022
Every month Creative Virtual’s Founder & CEO writes his Virtual Viewpoint column for Wharf Life, a local newspaper available in the...
Blog
19th Apr 2022
Conversational AI is a technology that is regularly described as ‘innovative’ and ‘cutting-edge’. Simply having ‘AI’ in the name makes some...
Blog
12th Apr 2022
Innovative, cutting-edge, ground-breaking – these are all words used regularly to describe conversational AI technologies. Being the...
Blog
5th Apr 2022
In the technology industry there tends to be a focus on being innovative, cutting-edge, and ground-breaking. Industry awards, conferences,...
Blog
24th Mar 2022
Insurance companies have always had the challenge of delivering personalized support for their customers. From selecting coverage and...
Blog
8th Mar 2022
I think it’s safe to say that we all love to get a good deal – or at least feel like we are! – and save a little money whenever we can. I...
Blog