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Mandy Reed
Mandy Reed
Member Since: 17th Feb 2022
LinkedIn

Mandy joined the Creative Virtual team in 2008 and currently manages the company's marketing activities. She is a member of the Forbes Communication Council and has won multiple marketing awards for her success in driving brand recognition, thought leadership, and lead generation activities, including writing Creative Virtual's successful application for The Queen's Awards for Enterprise. Mandy holds degrees in Psychological and Psychiatric Anthropology (MSc) and Education (BS) and brings a unique combination of experience in marketing, sales, ethnography, and education to her work.

Mandy Reed
Global Head of Marketing Creative Virtual
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22nd Jun 2022

Call customer support or clean a toilet?

42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of...
Blog
7th Jun 2022

Gen Z and your customer self-service

When it comes to your customer service strategy, does age matter? Do you make decisions about how and where you deliver support based on...
Blog
17th May 2022

Integrate your way to better self-service

If you give visitors to your website the option to self-serve with a chatbot or virtual agent, kudos to you for recognising the importance...
Blog
4th May 2022

How to make your chatbot more conversational

When customers use your chatbot to self-serve, what kind of experience do you deliver? Does your chatbot need questions asked a particular...
Blog
26th Apr 2022

Seamless support is music to your customers’ ears

Every month Creative Virtual’s Founder & CEO writes his Virtual Viewpoint column for Wharf Life, a local newspaper available in the...
Blog
19th Apr 2022

Reducing conversational AI project risk: Step 3

Conversational AI is a technology that is regularly described as ‘innovative’ and ‘cutting-edge’. Simply having ‘AI’ in the name makes some...
Blog
12th Apr 2022

Reducing conversational AI project risk: Step 2

Innovative, cutting-edge, ground-breaking – these are all words used regularly to describe conversational AI technologies. Being the...
Blog
5th Apr 2022

Reducing conversational AI project risk: Step 1

In the technology industry there tends to be a focus on being innovative, cutting-edge, and ground-breaking. Industry awards, conferences,...
Blog
24th Mar 2022

Better support with the virtual insurance agent?

Insurance companies have always had the challenge of delivering personalized support for their customers. From selecting coverage and...
Blog
8th Mar 2022

Setting the right budget for chatbot success

I think it’s safe to say that we all love to get a good deal – or at least feel like we are! – and save a little money whenever we can. I...
Blog
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