There's only so much that a little good feeling will get you with customers if your product or service doesn't do what it's supposed to do. At the end of the day, what you've got packed away in storage has to actually fulfil a need for your customers and you've got to provide a solution for that if it doesn't. Customer service is only secondary to the actual main profit-driving operations of your company!

There are so many industry players today in the business world that competition is strong on every single one. Service providers are so busy every single day competing with one another that sometimes they overlook to focus on their main supporter -- consumers. Thus, it is important to listen to them and their needs in order to cater to their exact demand and remain relevant for long.

I imagine that having a couple of units of fast checkout points like this could improve services in supermarkets and other retail branches, but to each his own. There will still be people who would prefer that each unit of their groceries is scanned and accounted for by a physical person.

Physical stores are not as popular as before especially to consumers who are all out for the convenience factor. These people hate wasting their time on long queues, bad customer service, and so on. Thus, it is not just about an attractive display on a physical store's storage racks, but it is about making the entire brick-and-mortar experience a fruitful one that will keep the customers coming back for more. The interaction, the ability to feel, and so on need to be on point.

This has the same concept as a garage sale - to get rid of all the excess items you have in storage by charging a low price for them. Anything you can do to get a little bit of money back is a good solution for a department unit that doesn't seem to be making money. When it comes to warfare and arms, it's always a money-sucking game in any case!