Mark is a Business Strategist with over 15 years experience of developing and delivering Solutions that enable customers to obtain maximum value from their investments in technology. He has worked in many industries in both the public and private sector. Mark specialises in social CRM and social business in addition to other disruptive and innovative technologies and approaches such as cloud computing and the co-creation of value using new business models. He is passionate about ensuring solutions deliver value and benefit throughout the entire customer journey. Mark is experienced at working at CxO level and is able to work across different domains and stakeholders within businesses in order to deliver significant improvements through the the solid application of social business transformation.