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markwilliams
Member Since: 17th Mar 2017
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I'm Mark Williams living at San Francisco, USA, associated with 31west global services as a creative writer & Digital analyst. 31west is one of the leading Outsourced Call Center Solutions.

markwilliams
Digital analyst 31West global services
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My answers

16th May 2017

Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business communication tool. Wrote an excellent article about writing emails for companies, You can find it here.
https://www.31west.net/blog/art-writing-customer-service-emails-companies/

Reply to
How to strike the balance between over and under emailing customers
7th Apr 2017

When a customer contacts a customer service agent for help, complain or seeking help in a product or service-related breakdown, there is almost nothing that matters more to the ultimate success of the company than the language the representatives use. I have written an article which is related to your post at https://www.31west.net/blog/10-statements-call-center-rep-must-never-use/

Reply to
Infographic: Top 15 mistakes made by customer service professionals
27th Mar 2017

Excellent post, CRM is one of the Excellent aspect for every business.

Reply to
What are the hidden costs of CRM?
27th Mar 2017

Great article, it's really bit difficult to organize a team for product development which is launched newly. This post may really give them an idea about the organizing.

Reply to
How to organise your customer intelligence team for new-product development
17th Mar 2017

Great post, you are absolutely correct. Web chat is an Excellent channel to speak to customers is seemingly coming of age. With customers increasingly starting their journey online, it is often easier to hit a chat button than find a phone number and a phone – although some customers may well sit on both channels and wait to see
which answers first.

Reply to
6 reasons contact centres are turning to chat
17th Mar 2017

One of the main benefits of call center outsourcing is that we will be able to increase our market share. CRM outsourcing specialists at call center companies will be able to analyze our market and find new ways of satisfying your customers.
I have written an interested blog post about CRM you can find it by going through http://www.31west.net/blog/crm-outsourcing-can-benefit-business.

Reply to
How has CRM evolved in 2016?
17th Mar 2017

An estimate says that companies save anything from 30% to 60% by outsourcing their customer center services. Thank you for sharing such an excellent list of blogs related to call center and customer service.

Reply to
Social Customer Service in Contact Centres

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